NEW JOB POSTING - By May 18, 2004

cutie

I think it is a good opportunity, especially for those new immigrants.

Office Services Representative

Interested candidates, please forward your resume and covering letter to Indy Sihra-Mankoo, Staffing Specialist at indy.sihra-mankoo@aimtrimark.com by May 18, 2004 .  Please indicate the position title in the subject line of the email.

Position Title               Office Services Representative

Department:                 Office Services

Position Summary

Reporting to the Supervisor of Office Services, the Office Services Representative is responsible for providing excellent customer service to internal and external clients to help them send and receive packages and mail in a timely manner.

Department Summary/Mandate:

The Office Services department is committed to customer loyalty by providing the utmost quality and service to our clients.  We strive to handle our clients’ incoming shipments in a timely manner and to provide the most cost effective and most efficient method for our clients’ outgoing shipments. We endeavor to keep all equipment fully operational with minimum disruption to clients. In addition we ensure that each department has the office supplies that they require to perform their duties. Our focus on client retention ensures service issues are handled promptly, professionally and with the highest quality, guaranteeing customer satisfaction.   

Working Relationships:
Reports to:
Supervisor, Office Services

Manages:
N/A

Internal Contacts:
All departments, all levels

External Contacts:
Courier companies, equipment vendors, banking personnel, Canada Post

Signing Authority:
N/A

Key Competencies
·Professional work ethic
·Team Player
·Works well under pressure
·Above average attention to detail
·Ability to communicate effectively with staff at all levels
·Well organized
·Adept at multi-tasking
·Strong commitment to continuous improvement
·Demonstrates initiative

General Responsibilities
·Adhere to service levels and turnaround times
·Handle all aspects of outgoing courier/mail including weighing, packaging, rate-shopping, shipping and generating manifests
·Sort and distribute all incoming mail, magazines and newspapers throughout the company according to the daily schedule
·Sort, prepare and receive deliveries for shuttle runs between office locations
·Follow the AIM Trimark safety procedures with respect to handling suspicious letters or packages
·Research courier options and costs for internal customers
·Research and respond to queries regarding lost or delayed outgoing mail and courier deliveries
·Ensure that photocopiers and fax machines are in good working condition
·Replenish paper supplies in copy stations on each floor
·Replace toners in photocopiers and fax machines
·Assist with the training of temporary agency staff
·Do cheque deposits and certifications daily at different banks
·Maintain a log of all visitors at all times
·Maintain a safe and secure environment
·Assist in all areas of the team responsibilities as required

Requirements/Education
·Secondary school education preferred
·At least 6 months experience in an office preferred
·Basic data entry skills
·Basic knowledge of Outlook, Word and Excel
·Banking knowledge an asset

Working Conditions

Shift work and changing schedules
Some heavy lifting required daily
Overtime may be required
Reliability and dependability are critical to the department success